FAQs
We do not have a physical store. We exclusively operate an online store for our customers, with plans to expand in the future.
We focus on delivering superior quality for our customers through our material and embroidery designs. Our hoodies are crafted with 95% cotton and 5% different material (velvet/polyester).
The hoodies/sweaters are sourced from our supplier, with an estimated 5-7 day delivery time, followed by 1-2 days for embroidery. Our priority is providing high quality products to our customers.
Customers in the UK can enjoy shipping starting at just £4.99, with free shipping available for orders over £89. For EU orders, the shipping cost is £15
You can contact us via email to specify your design preferences for hoodies/sweaters. We aim to enhance your shopping experience by introducing a new category dedicated to custom embroidery.
Regrettably, we only ship within the UK and EU. It is possible that we may expand to worldwide shipping in the future
Yes. You can cancel your oder but if the order will be despatched, but we can’t promise!
Please reach out to us as soon as possible here and we’ll see what we can do.
We regret to inform you that your order shows as delivered but you have not received it.
Please verify the following on your tracking details:
- Has the delivery been rescheduled for a different day or time?
- Has it been left in a secure location?
- Has it been received by a neighbor?
- Has it been dropped off at a designated location?
If you are still unable to locate your package after reviewing these details, kindly reach out to us here.
So we can investigate further, please contact us here. Please provide the following information:
- The order number or email address used to place the order
- A picture of the despatch note included in the parcel
- The missing item(s)